Returns

RETURNS GUARANTEE

You can buy online with confidence from Exitsurf. We offer our Customers a 14-day Returns Guarantee from the date of purchase. If for any reason you are not happy with your purchase then please follow this procedure and we shall organise your prompt replacement, refund or credit:

Contact us to let us know that you would like to return an item and arrange your Returns Option. Returns options include exchange, refund or credit.

Call (03) 3842-789 or email shop@exitsurf.co.nz

Repack the item very well. It is our policy that only items that are in saleable condition will be accepted under our Returns Guarantee.
You need to send back your packing slip as proof of purchase. Please ensure that the name, address, email address and phone number of the customer are recorded on slip. Take a copy for your records.

Download Returns Form HERE.

Return the package using your choice of courier to:

Exit Surf Shop
1020 Ferry Rd
Ferrymead
Christchurch 8023

Please note that Cash On Delivery returns will not be accepted and that shipping costs will not be refunded.
As mentioned, the items must be in re-saleable condition for them to be accepted under our Returns Guarantee.
Exceptions: In accordance with the Consumer Guarantees Act 1993 any goods that are faulty or not of good quality, the customer has the right to a repair, replacement or refund.

RETURN OPTIONS
The options available to our customers when they return a product are:

Exchange – If you find that a product that you’ve received is unsatisfactory then we will gladly exchange it for another item of the same purchased value. Proof of purchase is required but may be waived if we believe that we have sold the product.

Refund – Our 14-day Returns Guarantee refund on purchase means you can buy online with confidence. Refunds will be paid out in the same tender that was received. In order to receive a refund you must have a proof of purchase.

Credit – You are welcome to receive your refund in the form of a shop credit. These will be issued in the form of gift vouchers. These gift vouchers can be used either online or at any of our stores. Credit is subject to normal terms and conditions of gift vouchers.