Shipping

PRICING
All orders $50 or more in value receive free shipping!

All orders under $50 in value, will have a standard charge of $8 including rural deliveries.

Pick Ups – FREE.

WE DO  NOT SHIP OUTSIDE OF NEW ZEALAND

TIMING

Please allow from 1 – 4 days to receive your order. We don’t deliver on public holidays and after 5.30pm as freight companies don’t operate at these times.

All orders received by 3pm in most cases will leave that day. At busy times and when special packaging is required it may leave the next day. We will always endeavor to get your order out as quick as possible.

IS MY ORDER TRACKED?

All orders are sent with a tracking number, requiring a signature delivery. If you think you may not be home please get your order delivered to your work place or somewhere you know it can be signed for. Please get in touch if you think your order has been lost.

COMPANIES

Regular size orders will be sent through either Castle Parcels or Post Haste Couriers. See links below.

http://www.castleparcels.co.nz/tracktrace.html

http://www.posthaste.co.nz/tracktrace.html

Larger items like surfboards and stand up paddle boards will be sent through Mainfreight. See link below.

http://www.mainfreight.com/nz/en/nz-home.aspx


LIABILITY

Your parcel is insured while in transit and we do everything we can to make sure it is well wrapped. With surfboard and SUP orders we ask that you inspect the box thoroughly before signing for it. On the very rare occasion your box looks a bit suss (holes, scraps, damage) please take a couple of pics while the driver is still there. Then open the box and inspect the contents indicating any damage on the consignment note.

If the Customer is found to have given an incorrect or insufficient address, then Exit Surf will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.